FAQs

Will I get an appointment reminder?

Once you have booked your appointment, you will receive a confirmation email with all the information you need to know. You will then receive a reminder of your appointment two days before.

Who do osteopaths treat and what can they do?

At OsteoWellbeing we treat patients of all ages, from new-born babies to the elderly. As osteopaths we like to look at the body as a whole and take a holistic approach. We can provide relief from general aches and pains, and we can prevent them reoccurring too.

Do I need a GP referral to see an Osteopath?

No, this isn’t needed, please just get in touch to book.

What should I wear to my appointments?

Something loose and easy to move around in. In some sessions we may ask you to undress to your underwear, so bringing shorts with you is fine if this makes you feel more comfortable.

Can I claim on my health insurance?

Yes. It depends on which healthcare company you are with, but as long as they cover your treatment, OsteoWellbeing will provide you with a receipt to send to insurers.

Can I bring someone with me to my appointment?

Yes of course! We have a small waiting area, so they can either wait there, or sit in the treatment room.

We always welcome children to the clinic too and will be happy to provide them with some toys/colouring whilst you have your treatment.

What if I can’t make it to my appointment?

We ask for 24 hours’ notice if you need to reschedule your appointment. If you need to reschedule less than 24 hours beforehand, we ask for 50% of the treatment cost to be paid. If you miss your appointment, we ask for 100% of your treatment cost to be paid. We ask our patients to be understanding about this; cancellation with short notice means we are unable to offer your appointment to someone else who may be in desperate need of our help.

How long do appointments usually last?

The initial consultation normally lasts around 45-60 minutes and follow up sessions are 30 minutes. Consultations for insoles are normally around 20 minutes.

Do you offer home visits?

Unfortunately we can’t offer home visits at the moment.

How do I know if an osteopath is registered?

All osteopaths have to be registered with the General Osteopathic Council to legally work in the UK. You can look up any osteopath on their website.

Is osteopathy painful?

Sometimes you can feel a little sore after treatment. However, the treatment itself is rarely painful. At OsteoWellbeing we ensure you are comfortable at all times and we encourage you to tell us if anything is too painful. We are trained to be able to treat patients with a wide variety of techniques, so if something is painful or uncomfortable then please just say.

Are there any side effects?

It is common to feel a little sore the day after your treatment, especially if you have never had any manual therapy treatment before. If you’re concerned about anything, we’re happy to help – please contact us for some advice.

Will there be parking available at your clinic?

Our clinic is inside the Marks and Spencer’s car park on West Wickham High Street. It’s free to park for 90 minutes – there are cameras monitoring number plates to enforce this.